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Patient Services Manager 2
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90668540

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Sodexo Operations LLC

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Patient Services Manager 2
**Unit Description**

**Do you love the challenge of opening a new account and helping to make it a great success? Sodexo is looking for a Patient Services Manager 2 at Jersey City Medical Center!!**

The candidate should have, experience with unit financials, payroll, scheduling of employees and administrative skills patient rounding, hands-on operations experience as an opening and or closing supervisor in a food service environment, The ideal candidate will be well organized, able to delegate tasks and follow up with assignments to the staff, strong management and leadership skills.

Bilingual English/Spanish HIGHLY desirable!

**Job Responsibilities:**

+ Have healthcare management experience.

+ ServSafe certified and well-versed in regulatory and sanitation practices

+ Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance.

+ Oversight of the Patient Services area, patient food service production, and diet office

+ Ensuring excellence in service quality and delivery schedules

+ Acting as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives.

+ Working with the diet office to review and address any patient menu/meal concern. Daily patient meal rounding

+ Identifying process improvement initiatives and overseeing the implementation.

+ Employee training for compliance, safety, sanitation, customer service and HR Functions

+ Regularly analyzing patient satisfaction data and implementing additional measurements and action plans in these areas to achieve optimal unit performance.

+ Ensuring and driving efforts for Gold Check Standards & HACCP guide lines

+ Creating a positive environment and successfully motivating and managing a team of 60 union hourly associates

+ Working with the culinary team staff to address any customer complaints or issues relative to food items

The successful candidate will possess at least 1 years lead food management experience with a focus on patient services and satisfaction as well as the ability to be creative and innovative, a strong working knowledge of food safety and sanitation guidelines, a commitment to quality and customer service as well as excellent leadership and communication skills. Provides direction, guidance, and supervision/direction of patient hospitality employees at patient care units. Serves as senior and primary representative of patient care activities. Position takes a very active role in the following areas.

**Position Summary**

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.

Key Duties

- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports.

**Qualifications & Requirements**

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

**System ID** _72945_

**Category** _Food Service_

**Relocation Type** _No_

**Employment Status** _Full-Time_

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